Assembly, placement or setup issues caused by MoveBase within the agreed scope.
Policy Hub
Workmanship Warranty
Fair coverage for workmanship within the agreed MoveBase scope.
Manufacturer defects, missing parts, weak structures, misuse or third-party changes are excluded.
The first remedy is usually adjustment or re-attendance within a reasonable time.
1. What’s covered
Workmanship issues caused by MoveBase within the agreed scope, such as assembly errors, placement/setup issues caused by our handling, or installation support that requires reasonable adjustment.
2. What’s not covered
- Product defects, missing parts or manufacturer faults.
- Pre-existing damage, weak structures or unsuitable walls/floors.
- Damage after customer relocation, misuse, overloading or third-party alteration.
- Licensed trade work or work outside the agreed quote.
3. How to request support
Contact info@movebase.com.au with booking details, photos/videos and a short description. We assess whether the issue is a workmanship fault and offer a practical remedy where appropriate.
4. Remedies
The first remedy is usually rework or adjustment within a reasonable time. If rework is not reasonable or does not resolve the issue, a partial refund, full refund or credit may apply under the Refunds Policy and Australian Consumer Law.