Prepayment may be refunded or kept as credit.
Policy Hub
Cancellations & Rescheduling
Simple notice windows, fair fees and how to change or cancel a confirmed MoveBase booking.
Up to 50% of the quoted/confirmed job price may apply.
Up to 100% may apply where technician time, travel and the booking slot are consumed.
1. Before confirmation
No charge applies before a booking is confirmed.
2. Cancellation 24+ hours before booking
No cancellation charge applies. Any prepayment may be refunded or kept as credit.
3. Cancellation 3-24 hours before booking
MoveBase may charge 50% of the quoted/confirmed job price. Any amount paid above that may be refunded or credited.
4. Cancellation under 3 hours
MoveBase may charge up to 100% of the quoted/confirmed job price. Prepayments are normally not refundable unless required by Australian Consumer Law.
5. Failed access or site not ready
If MoveBase attends and cannot begin due to no access, incorrect details, unsafe conditions, missing parts, customer not present, unsuitable parking, undisclosed stairs or material scope changes, this may be treated as a late cancellation and up to 100% may apply.
6. MoveBase-initiated changes
If MoveBase needs to reschedule due to safety, weather, illness, vehicle issues or operational constraints, we will offer a reasonable alternative or refund any applicable prepayment.
7. How to cancel or reschedule
Contact MoveBase by phone, email, SMS or WhatsApp. Messages must be received before the relevant cutoff window for the percentage rules to apply.
8. Contact
Email info@movebase.com.au or call 07 5646 6295.